The UK's largest independent company specialising in the installation and servicing of all makes and models of commercial glasswashers and dishwashers, we having an exciting role to join their call centre Service take over 4,000 reactive call per month
Service desk Advisor
Free Parking
Monday - Friday 8.30 - 5.30 one in three Saturday mornings paid as overtime
Customer Service Representative working in a friendly service desk responding to clients requiring services and maintenance of electrical appliances.
Duties:
- Provide excellent customer service by answering phone calls and responding to customer inquiries promptly and professionally.
- Logging jobs and services onto the system , booking in services and following up to ensure any repairs or works have been completed
- Resolve customer issues or queries in a timely and satisfactory manner.
- Maintain accurate customer records and update information as needed.
- updating the internal database
Skills:
- previous experience within a service desk or helpdesk or call centre
- Excellent phone manner and strong interpersonal skills.
- Proficient computer literacy and able to pick up internal systems
This is a great opportunity to join an expanding growing company who offer ongoing training and the opportunity of progression.
#helpdesk #servicedesk
WORKING CONDITIONS
Working conditions are normal for an office environment.
Hours will be Mon-Fri 08:30 to 17:30
Saturday morning 09:00-13:00 on rota basis 1-3 paying Time and Half.
To occasionally cover sickness/holidays where possible.