Customer Services Rep - Dutch Speaking
Duration: 9 months
Pay: £15/hour
Location: Chester (50/50 hybrid working)
Language requirements: Must be fluent in English and Dutch. French skills on top of Dutch would be highly desirable �?�?�?�?
Are you a master of customer service? Do you thrive in a fast-paced and dynamic environment?
Are you a fluent Dutch speaker ready to embark on an exciting opportunity? Look no further, we have the perfect role for you!
Our client, a renowned multinational pharma company, is seeking a passionate and enthusiastic Customer Service Representative to join their lively team.
What will you be doing?
- Understand policies around order management and customer inquiries processes.
- Receive and enter orders into the SAP system, following defined business rules and performing necessary validations
- Inform customers of any quality issues related to products, recalls, or put on hold situations.
- Handle backorders and returns, including entering them into the system, obtaining approvals where necessary, and informing customers of decisions
- Receive and respond to customer contacts through phone, email, ensuring accurate and timely communication
- Route inquiries to related departments when necessary, ensuring efficient resolution
- Handle routine complaints and disputes from customers, resolving them whenever possible and escalating when necessary
- Determine root causes of issues and provide customers with detailed outcomes
- Support internal and external audits, ensuring compliance with company policies and procedures
What do you need to succeed?
- Fluency in both written and spoken Dutch and English, with professional-level proficiency in both languages �?�?�?�?
- Proficiency in French is highly desirable, as it will contribute to better customer support
- IT literacy and familiarity with order processing and verification
- High attention to detail and accuracy, ensuring precise execution of tasks
- Knowledge of SAP is preferred but not mandatory
- Excellent communication and problem-solving skills, with a customer-centric approach
Why join their team?
- Work in a dynamic and multicultural environment, collaborating with colleagues from different backgrounds and expertise
- Enjoy a hybrid work arrangement, with 50% remote work and team bonding every Wednesday at the office
- Benefit from a comprehensive 2-3 month training programme to set you up for success
- Be a part of a supportive team of three, where camaraderie and cooperation are valued
- Gain valuable experience in a leading multinational company in the heart of Chester
Don't miss out on this incredible opportunity to showcase your Dutch language skills and excel in customer service! Apply now and let your professionalism and enthusiasm shine through!
Note: The sooner the notice period, the better, as this role is due to start on 31/08/2024
Please do not apply if you live over an hour from Chester
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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