IT Service Manager
Agreed rate: £300 per day
Duration: Contract
Location: Manchester/ Blackpool
Role Overview:
Sanderson are working with a major client who are looking for an IT Service Manager. This role is an ideal gateway into wider opportunities within a major global IT company and provides a certification program for one of the world's largest computer manufacturers. It would be well suited to those who have an interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience.
You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.
Job Description:
- Service improvement consultant / Specialist.
- Service improvement role / activity.
- Someone around 2 years exp in service management
- ITL 4 foundation
- Work specifically in service improvement role / exposure
- Responsible for managing the service delivery of ICT services, responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
- At this level, they may manage a fully functioning multi-sourced service support team, focused on ser-vice availability and performance.
Ensuring that:
- All service and support functions remain responsive to customer needs.
- Adequate reporting and service standards are met for their specific service.
- All technical change is communicated and managed with appropriate governance.
- A programme of continual service improvement is put in place across the wider service delivery function.
Typical Skills:
- Maintain secure configuration and accurate information.
- Controlling IT assets in one or more significant areas and verifying location and state of assets.
- Experience with either ITIL or supporting Service Improvement.
Join our client as an IT Service Manager to begin career in IT!
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