Job Location: IT Field Engineer travelling to various client locations. Brighton-based company.
Job Type:Permanent
Salary: Competitive, details on application
Job Ref:IT Field Engineer
Driving License: A full UK driving license is required.
Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as anIT Field Engineer.
With over 30 years of experience, our team of business and technical consultants possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki.
As our company experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies.
We seek a passionate individual to join our team looking to progress their expertise and knowledge. As anIT Field Engineer,you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. It is important to not that the successful candidate should expect to be semi-permanently based at our customers' sites.
Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship.
TheIT Field Engineer'score responsibilities within the designated department are:
- Travel to designated client sites (mainly located in the Worthing area) to provide technical services for the helpdesk.
- Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues).
- Providing end-to-end support, ownership, and resolution technical service onsite in line with Trident's SLA's/KPI's.
- Identifying potential escalations and proactively alerting management as needed.
- Providing and running training on new systems to end users.
- Creating and updating training and internal documentation.
- Troubleshoot and resolve hardware, software, and network issues.
- Providing regular updates to clients on the progress of their tickets.
- Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience.
- On-budget, successful, and profitable delivery of an "exceptional customer experience".
Qualifications and Skills -The successful candidate will require expert knowledge with the following technologies:
- Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.)
- Microsoft 365 (implementation,administration, and support) including Exchange Online, Exchange Online Protection, SharePoint Online, Teams and OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot); and Microsoft Defender for Office 365.
- Microsoft Azure configuration, administration, and support
- Configuration, administration and support of VMware and Microsoft Hyper-V
- Networking principles including VLAN's, LAGS, VPN's and routing.
- Microsoft Office components such as Word, Excel, Outlook, etc. support.
- Configuration, administration and support of Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.
- Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.
- A flair for troubleshooting, communication, and exceptional customer service.
- Excellent communication skills, both written and verbal.
- Be flexible and adaptable to situations and changing requirements.
- Excellent task and time management
- MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification.
The successful candidate will be mentored and will be placed on a training path that will help you to advance your skills further and gain industry-recognised qualifications.
Benefits:
- Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays).
- Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs.
- Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
- 'Cycle to Work' scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
- 'Refer a friend' recruitment bonus scheme.
,We are excited to have the right person join our dynamic team and to be part of our thriving MSP environment.