Job Title: Facilities Coordinator - Inbound and Outbound Support
Location: Leatherhead (with on-site parking)
Job Description:
Our client, a leading and fast-paced facilities management company, is seeking a dedicated Facilities Coordinator to join their dynamic team. This role involves managing inbound and outbound communications, ensuring that customer requests and engineer schedules are effectively handled.
You'll be the first point of contact for clients, responsible for understanding their needs and coordinating with engineers across a range of services, including electrical, heating, air conditioning, plumbing, and drainage.
Key Responsibilities:
- Inbound Call Handling: Receive calls from clients, understand their facility-related needs, and ensure that issues are accurately recorded.
- Outbound Coordination: Proactively liaise with engineers to schedule and coordinate appointments, providing them with clear job instructions.
- Fault Management: Record detailed fault information and relay these accurately to the relevant engineers for prompt resolution.
- Diary Management: Organize and update engineer diaries to ensure timely service delivery.
- Communication: Serve as a strong link between clients and engineers, ensuring a smooth flow of information.
Ideal Candidate:
- Strong Communicator: Clear, confident, and comfortable speaking with both clients and engineers.
- Organized: Ability to manage multiple tasks, appointments, and time-sensitive situations.
- IT Literate: Comfortable using office software to update records, manage calendars, and track job progress.
- Calm Under Pressure: Able to maintain composure and efficiency in a busy, high-demand environment.
- Team Player: Works well in a team setting, contributing to the overall success of the business.
Experience & Training:
- While previous experience in facilities or a similar role is beneficial, full training will be provided.
- Suitable for individuals who thrive in busy, fast-paced environments and enjoy working with diverse services.
Perks:
- Office-based role with parking available.
- Full training provided to help you succeed in your role.
- Opportunity to join a successful, growing company.
Please note: The job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible.
Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.