Job Title: Employee Experience Associate
Job Summary & Purpose
Job Purpose:
Delivering excellent customer service and providing proactive support to guide their colleagues through their employee lifecycle processes. This helps to make their organisation a great place to work and fosters a collaborative environment.
Job Summary Responsibilities:
- As part of the employee experience team, you will be responsible for handling generalist queries, ranging from general enquiries and payroll to early employee relations support.
- Working collaboratively within the immediate team will be critical to ensuring colleagues receive an excellent and timely level of service, along with professional, reliable, and accurate advice to meet their needs.
- Incorporating teamwork, positivity, and innovative thinking into everything you do is key to success in this role.
- Support continuous service improvement - no day is ever the same. Be an explorer and solution finder, challenge the status quo on where you can add value to improving our practices, systems, and employee services.
- Be a passionate people professional - champion and widely promote wellbeing, Equality, Diversity & Inclusion (EDI), and improvement initiatives. You should live and breathe your work, focusing on quality, ensuring ethical practice consistently occurs, and always seeking opportunities to enhance the overall Met Office Employee Experience.
Personal Effectiveness
Our client's personal effectiveness is defined by their Values in Action and the Civil Service Success Profiles, which are set out by Civil Service pay grades.
Particular Values Focuses:
- We're a Force for Good - You act ethically and make a positive contribution to our community.
- We're Experts by Nature - You take ownership of your career and personal development, proactively sharing your knowledge and experiences with others.
- We Live and Breathe It - You consider customers' wants and needs, striving to meet these, and take pride in the impact we have on people's lives every day.
- We're Better Together - You give and receive open, honest, and fair feedback and seek opportunities to work with others, both inside and outside your team.
- We're Evolving - You take a curious approach to your work, seeking different or new ways to improve and stay informed of innovation and developments in your field.
Professional Effectiveness
This post is within the People Profession. Our client's People Profession has adopted the Chartered Institute of Personnel & Development (CIPD) as its external professional body. The CIPD sets out professional standards for people practice in the CIPD professional map.
The CIPD map determines the core skills, behaviours, and skill specialisms required for this post.
As an Employee Experience Associate, you will need to evidence the proficiency levels required for the post in Core Behaviours & Knowledge and Specialist Knowledge applicable to your role as defined by the CIPD professional map.
Additional Supplementary Information
This job description is not exhaustive, and you may need to undertake other equivalent duties.
Working at Student/Associate CIPD or providing evidence of equivalent professional experience in a similar context, demonstrating that you live and breathe the people profession.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.