CrossReach Children and Families services believe that with the right support, Scotland's children, young people and families can thrive and succeed. Our commitment is to deliver compassionate, tailored care that empowers families and supports their journey towards a brighter future.
Working in the Counselling and Recovery team at CrossReach offers more than just a job; it provides the opportunity to join an innovative and compassionate team dedicated to transforming lives across Scotland. Our therapeutic services, which cater to individuals from infancy through to adulthood, make a significant difference every day.
In addition to our counselling services, CrossReach run short break and community outreach services for children and families with disabilities; residential houses and an Education campus, for young people facing emotional or behavioural difficulties ; prison visitor centres for families; early years provision to support families from a range of different backgrounds.
We are seeking a proactive, quality-focused leader to join our team based in Glasgow as Business Support Manager for our Counselling Services in the North and West. In this prominent role, you will be responsible for the leadership and development of the regional business support teams. Your role will involve inspiring your team to deliver high-quality support to our counselling services and clinical teams. This position is both varied and rewarding. Without you and your support team, our clinical teams would be unable to provide the essential services our clients require. Reporting to the Managing Coordinator, you will collaborate with the Business Support Manager for the East and Counselling Managers.
Providing coaching and guidance to ensure the team delivers exceptional service to all clients, staff, volunteers, and external stakeholders is a key part of the role and you will work to foster a culture where the team feels engaged, valued, and recognised for their contributions. Your responsibilities will extend to improving client satisfaction and efficiency through process implementation. You will monitor and maintain administrative processes and procedures for all services, ensuring that systems are in place for regularly gathering and analysing service-user feedback and providing recommendations for improvements. Managing the Service Centres and facilities will also fall under your remit. Financial planning is another crucial aspect of the role, managing the budgets for the services and regularly monitoring performance against budget expectations. Supporting the planning and delivery of new change or transformation initiatives and facilitating growth in income-generating activities will also be important.
If you are enthusiastic about making a real difference in the lives of the children and families we support, we would love to hear from you. In addition to your enthusiasm, drive, and initiative, you should bring outstanding people management skills with a proven track record in a similar environment. Exceptional verbal and written communication abilities are essential to persuade and influence effectively. A solid grasp of financial management will ensure that services meet or exceed financial expectations while capitalising on income opportunities. Furthermore, you should be capable of operational leadership, ensuring continuity across the business support service and stepping in for the Managing Coordinator when necessary. Given the focus of the role it is envisaged that the successful candidate will spend a significant part of the working week on site. Interviews for the role will be held on 24th October 2024. Applicants invited to attend this stage are encouraged to make themselves available on this date where possible. If you want to discuss the role in more detail, or for an informal chat, please contact Mairi MacNaughton at .uk
We also offer you a range of benefits that you would expect from an organisation that support others.
Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most.
But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.
CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.
Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ's name to further the caring work of the Church to people in challenging circumstances.
As we do our work in Christ's name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.
This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.
We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.
We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and