Are you a detail-oriented and proactive individual with a passion for customer service? Do you thrive in a fast-paced environment and want to be part of a dynamic team? If so, we have an exciting opportunity for you!
We are looking for a Customer Service Administrator to join our clients transport office. In this role, you'll be the key point of contact for customers, ensuring their needs are met promptly and efficiently. You'll also support the transport team with vital administrative tasks, coordinating logistics, and maintaining clear communication between drivers, customers, and internal departments.
**What You'll Be Doing:
- Customer Support:
Respond to customer inquiries via phone and email, providing accurate information and resolving issues. Process customer orders, manage transport bookings, and update customers on delivery schedules. Handle complaints with professionalism, escalating issues as needed.
- Administrative Tasks:
Keep accurate records of transport activities, including delivery schedules and driver logs. Prepare and distribute essential transport documents like delivery notes and invoices.
- Logistics Coordination:
Liaise with drivers to monitor delivery progress and address any delays. Update the transport management system with real-time delivery information. Coordinate with warehouse staff to ensure timely dispatch of orders.
- Communication:
Act as a liaison between the transport team, customers, and other departments. Provide customers with regular updates on their deliveries.
- Compliance and Safety:
Ensure all transport activities comply with relevant regulations and company policies. Assist in maintaining a safe and organised working environment.
**What We're Looking For:
- Experience in a customer service or administrative role, preferably within transport or logistics but not essential
- Strong communication skills, both written and verbal.
- Excellent organisational skills and attention to detail.
- Ability to multitask and work under pressure.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with transport management systems is a plus.
- A proactive approach with a strong focus on customer satisfaction.
**What's on Offer:
- Competitive salary and benefits package.
- A supportive and collaborative team environment.
- Ongoing training and development opportunities.
- Career progression within a growing company.
- Temp to perm role
- Based in the office, the hours are 8.30am - 5.30pm but there is flexibility to finish at 5pm
Due to this role being based on the outskirts of Peterborough own transport is needed
If you're ready to take the next step in your career and join a company that values your contributions, apply today!