Description
We are currently seeking an experienced Customer Service Team leader to join an extremely reputable, family-run SME based in Thetford, Norfolk. As a Customer Service Team Leader your role will be supporting the sales team from an administrative point of view, enabling them to get on with their jobs efficiently and effectively. You will act as the main point of contact for enquiries, ensure a quick response, preparing quotes and keeping on constant communication with our key clients and managing a small team of 2 people
Duties
- Dealing direct with all customer queries and enquiries on a day-to-day basis.
- Handling incoming sales enquiries via phone, email and webchat.
- Keeping the CRM system updated with customer interactions and contact details.
- Proactively add value to the customer experience, with a view to ensuring high levels of customer satisfaction.
- Working closely with the sales team to free them of any non-selling tasks
- Send quotes to your teams' customers.
- Identify opportunities with current customers.
- Follow up tasks with calls and emails.
Requirements
- Highly organised and efficient
- Expert level of accuracy and attention to detail
- Experience in quoting
- Computer literacy, proficient in the use of Microsoft Office
- Well organised, with the ability to prioritise tasks to meet challenging targets and tight deadlines.
- Strong client focus and seeks to understand the commercial relationships.
- Good influencing skills particularly on the telephone.
Benefits
- Salary: £30,000- £35,000 DOE
- 21 days holiday plus 8 Bank Holidays
- Annual salary reviews
- Food and refreshments
- Pension scheme
- Free Parking