Job Title: Clip n' Climb Arena Assistant
Location: The Pinnacle Bouldering Centre and Clip 'n' Climb Northampton, Weston Favell
Job Type: Full-Time, Part Time, Permanent
Salary: Competitive, based on experience
Perks:
- 28 days holiday Pro Rata
- Free climbing access
- Exclusive staff discounts
Role Overview:
As a Clip n' Climb Arena Assistant, you will manage and deliver exciting and safe climbing sessions using the Clip n' Climb facilities, inspiring visitors of all ages to enjoy climbing in a fun, controlled environment. You'll ensure smooth day-to-day operations, overseeing safety, customer experience, and session scheduling. This role is ideal for someone with an interest for climbing and customer service, looking to help create a memorable experience for all visitors.
Key Responsibilities:
Clip and Climb Sessions:
- Lead and supervise fun, engaging climbing sessions for groups and individuals, ensuring they are suitable for all ages and abilities.
- Ensure that sessions start and finish on time, keeping the schedule running smoothly.
Safety:
- Conduct daily safety checks of Clip n' Climb equipment and ensure safe operations at all times.
- Deliver safety briefings to participants, ensuring everyone understands how to use the equipment properly.
- Kit up participants in safety harnesses and other equipment ensuring it its fitted correctly.
- Perform rescues and give assistance to any participants who require it.
- Full training on the above will be provided.
Customer Interaction:
- Provide excellent customer service, greeting visitors warmly and ensuring they have an enjoyable experience.
- Address any customer concerns or issues promptly and professionally.
Centre Maintenance:
- Help keep the Clip n' Climb area clean and well-maintained, and assist with reception and café duties as needed.
Skills & Experience:
Required:
- Interest in climbing or an interest in sports.
- Strong customer service and communication skills.
Desired:
- First Aid and Safeguarding qualifications.
- Experience working in a busy leisure environment
Personal Attributes:
- Able to stay calm under pressure and handle a fast-paced environment.
- Friendly, approachable, and enthusiastic about working with customers of all ages.
- Highly organized and self-motivated, with a proactive approach.
What We Offer:
- Competitive salary and career growth opportunities in a growing business.
- Full training and ongoing development.
- Free climbing access to all Pinnacle sites and exclusive discounts on gear
Work Location: In person, Northampton
Expected Hours: 20-40 hours per week (day shifts, weekends, holidays)