Job Title: Customer Service / Sales Development Manager
Location:
Rochdale, Greater Manchester
Salary:
£45,000 Competitive, based on experience
Job Type:
Full-time, Permanent
We're looking for a dynamic
Customer Service / Sales Development Manager
to lead a small team, ensuring the best experience for our client's customers (who is the leading supplier in their industry). They are committed to delivering exceptional customer care whilst driving business growth through innovative sales strategies.
Key Responsibilities:
- Lead and Manage Team: Oversee a dedicated customer service and sales team, providing leadership, coaching, and performance management to ensure high standards.
- Customer Experience Excellence: Ensure timely, professional, and effective customer support. Resolve client issues and inquiries to guarantee customer satisfaction.
- Sales Development: Identify and generate new leads while nurturing existing client relationships to increase sales opportunities.
- Sales Strategy: Develop and implement strategies to upsell and cross-sell products/services, maximizing revenue from the current client base.
- Reporting and Analysis: Monitor KPIs, analyse performance data, and report on team achievements and areas for improvement.
- Collaboration: Work closely with the marketing, product, and other departments to ensure a unified approach to customer satisfaction and sales growth.
- Continuous Improvement: Drive process improvements to optimise customer care and streamline sales development efforts.
What We're Looking For:
- Proven experience in customer service and sales management.
- Strong leadership and team management skills, with the ability to inspire and motivate.
- Results-oriented with a track record of meeting or exceeding sales targets.
- Excellent communication and interpersonal skills.
- Analytical mindset with experience in reporting and using sales/customer data to make informed decisions.
- Ability to multitask and prioritise in a fast-paced environment.
Benefits:
- Competitive salary
- Opportunities for professional growth and development
- A supportive and collaborative team environment
- Be a key part of a company focused on delivering exceptional service while driving sales growth
If you're passionate about customer care and sales development and have the skills to lead a high-performing team, we want to hear from you!
How to Apply:
Please send your CV to
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.