We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Collections Specialist
**Here's what you'll be doing
npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £7 billion revenue business serving c20,000 customers and approximately 200,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
Right now, we're looking for Collections Specialist to join our team. For this role, you will investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer to enable cash collection. This role offers the hybrid working approach, where you will be working in the office (Solihull) 2 days per week.
Key responsibilities
- Report on the performance of specific processes and investigate process failures to recommend improvements.
- Take part in changing and implementing processes, perform testing, and create and maintain documentation to ensure department processes align with business and industry standards.
- Deliver formal or side by side training for staff on a range of operational procedures and best practice, to promote knowledge within the team and the wider business areas to improve operational efficiency.
- Evaluate training delivered to ensure it is consistent with departmental processes and procedures.
- Fully update systems after every call / email to ensure there is full history of contact with the customer and the debt and risk area is fully compliant.
- Offer expertise on various end-to-end processes to enhance team awareness and ensure tasks are handled correctly and professionally the first time.
- Ensure KPIs and team / department targets are achieved.
**What we need from you
- Demonstrable experience within credit control.
- The ability to communicate effectively to customers by telephone.
- Strong organisation skills, with the ability to prioritise workloads.
- Proficiency in Microsoft Excel.
- Customer service experience.
It would be great if you had
- Experience within the UK Energy Industry.
**Here's what you need to know
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realise the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
- As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
- We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.