Are you looking for a new service driven role in Crawley? My client is seeking an Administration /Customer Service Assistant to join their team on a permanent basis. Please keep reading for more information.
Benefits:
- Hybrid working available
- 24 days holiday but goes up by 1 after 3 years' service until 30 days annual leave
- Excellent health benefits
- Yearly team holiday
- Free parking
- Good pension scheme
Day to day responsibilities:
- Handle and respond to customer queries and process orders for both external and internal stakeholders.
- Support the Office and Customer Service Manager by managing customer care calls and assisting with inquiries regarding product information, availability, usage instructions, issues, and complaints.
- Maintain comprehensive product knowledge and manage customer/client phone and web enquiries, including maintaining the database, recording messages, taking orders, and processing them.
- Provide first-class customer service to existing, new, and potential clients via phone, email, and online chat.
- Support in handling customer queries, filing, and logging complaints, and investigating issues with partners to resolve complaints efficiently.
- Perform various office support tasks such as sending out samples, organising travel and meetings for UK employees, and managing post and courier services.
Required Skills & Qualifications:
- Proficiency in phone and email communications.
- Strong skills in MS Word, Excel, and Outlook.
- Ability to work effectively in a small team environment and manage multiple priorities.
- Excellent attention to detail and ability to remain focused on repetitive tasks.
- Flexibility to work additional hours during busy periods and occasional travel for company meetings.
If this role is of interest to you, please apply now.