We have an exciting opportunity available for a Vessel Reconciliation Coordinator tojoin our Liverpool centre**.** You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.
CMA CGM SSL INEUR, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport.
CMA CGM SSL INEUR's door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road, and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.
CMA CGM SSL INEUR is also a European leader in sustainable transport thanks to its fleet of LNG-powered vessels and trucks.
The Role
As our Vessel Reconciliation Coordinator, you will work closely with the Vessel Reconciliation Customer Service Team Leader / Import Vessel Reconciliation Manager, to support and implement improvements in relation to the quality and productivity of operations and customer service. This will need to be achieved through the development of the customer service team, and ongoing review of core KPIs, processes and procedures.
You will support and be involved in key goals and objectives to meet CMA CGM SSL INEUR mission and vision and manage departmental projects.
Your responsibilities as our Vessel Reconciliation Coordinator will include:
- Customer satisfaction levels to be maintained/enhanced to ensure business growth and cross-selling opportunities are created.
- Providing quality customer service skills via telephone, email and face-to-face.
- Delivering customer-specific KPI targets to keep high levels of customer satisfaction
- Maintaining thorough knowledge of internal/external systems (including logistic platforms) and services, as well as legislation & maritime regulations.
- Ensuring proactive inter-departmental communication takes place to ensure quality service is provided to key customers.
- Developing a good rapport with trade, overseas agencies, suppliers and customers.
- Attending off-site meetings with customers for service review, and new customer integration.
- Supporting review of processes and procedures and implementation of improvement strategies.
- Manifesting within a timely manner and work with overseas agencies to ensure the accuracy of bookings.
- Completing manifests and record data within the Schedule / KPI report.
To become our Vessel Reconciliation Coordinator, you'll need:
- Conversant with internal systems.
- Good knowledge of Shipping process, procedures, rules & regulations
- Computer literate and capable of producing reports and analysis of data.
- Courses in shipping – NVQ or equivalent (Preferred)
- Background in shipping, customer service, and logistics
- Attention to detail
- Exceptional communication skills
- Excellent organisational skills
- Good telephone manner and email etiquette
- Capability to work under pressure
In return, we will offer our Vessel Reconciliation Coordinator:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Vessel Reconciliation Coordinator role, please click ‘apply' now! We would love to hear from you!