At Caroola, we are a leading group of brands specializing in umbrella payroll, CIS, accountancy, and tax services. Among our distinguished brands, Parasol stands out as a premier provider within the industry, offering first-class service to the Agile Workforce, including freelancers and contractors.
With 20 years of experience as a leading umbrella payroll provider, Parasol has built an award winning reputation in the market. We are successfully partnered with recruitment agencies across the globe, ensuring reliable and efficient payroll solutions for the dynamic workforce.
We are currently looking to recruit a Business Support Manager to support our Operational teams
Role Overview:
Reporting to Director of Service Delivery you will be responsible for the management of the Business Support function which includes the following teams; Agency Support, Onboarding, Invoicing, Contracts & Assignments and Admin. Along with Operational relationships with our partner agencies.
Role and Responsibilities:
- To manage the performance of the Business Support department ensuring all KPI's/Targets are achieved.
- To manage and develop team leaders to be self-managing and accountable for their functions.
- Ownership of high-level operational support to small, medium and large recruitment partner agency clients.
- To manage and implement change brought about by changing stakeholder requirements and legislative change.
- Analyse operational data to provide insights that inform decision-making and strategic planning
- Collaborate with Senior Leadership Team to identify and address key business challenges, implement effective solutions and provide constructive feedback to drive continuous improvement.
- Recognise opportunities within the operational department to drive revenue growth.
- Optimise business processes to improve efficiency and productivity across departments.
- Support the implementation of organisational change initiatives, ensuring smooth transitions and minimal disruption.
- Ability to cultivate strong professional relationships at all organisational levels.
- Assist in the monitoring and management of departmental budgets.
- To ensure effective resource planning supported by business metrics and trends to ensure performance targets are exceeded
- To ensure that talent is identified and succession plans are in place
- To support the career development plans and training needs of team leaders and yourself.
Skills and Experience Required:
- A confident Manager with minimum 3 years' experience
- Strong problem-solving skills.
- Proven ability to build and maintain strong stakeholder relationships;
- Experience of working in a time sensitive, fast-paced environment.
- Experience in managing teams who liaise with customers/clients who demonstrated a high-level of customer service skills.
- Experience of recruitment and selection
- Computer literate - MS Office/CRM software/telephony system.
- Task orientated with the ability to multitask and prioritise effectively.
- Articulate with a high-level of attention to detail.
- Ability to identify and take action to resolve issues, being accountable for organisational goals
- Ability to inspire positive "can do" attitudes and cultivate a strong team environment.
- Ability to adapt communication style dependent on audience.
What we offer:
We're experts in managing finances and we want to optimise yours too! We'll ensure that you receive the right benefits to support your choice of lifestyle, wellbeing and health - right now, as well as for your future. Find what's best for you through your own personal benefits hub.
- A competitive salary, flexible working options, and the ability to flex your holiday entitlement is in the heart of our offering.
- Enjoy 25 days off plus Bank Holidays to reach a maximum of 29. Want more? No problem. You can buy up to an additional 3 days and tailor your leave.
- Plan ahead - With private medical insurance, you can access medical treatment when you need it most. So when life throws you an unexpected challenge, you can access a quick diagnosis and accurate treatment.
- Stay strong - Keep in shape with dental insurance, our Cycle to Work scheme and subsidised gym memberships.
- Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it
- Our financial benefits will aid you in life's ups and downs including free access to mortgage advice, credit scoring for life and financial management tools
- Company Pension - Save for the future with our company pension scheme with NEST.
- Caroola supports the mental health of its people. Take advantage of our mindfulness resources and engage in a list of initiatives that we update regularly. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it's your thing—or not (yet)—there's also a gym membership up for grabs.
- Keep your balance - to ensure that everyone is able to thrive when they are at their best, we provide a flexible environment to support your lifestyle, priorities and family life which is built on a culture of trust and ownership.
- Tusker Car benefit scheme - Help the planet and put some of your salary, before tax, to buy an electric or hybrid car.
- My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping.