Job Reference: /SC/16-09/1304/15
Job Title: Security Manager
Location: Based in the main office of local authorities near the London Bridge.
Hours per week: Monday to Friday, 45 hours per week
Business Overview
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical Services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
Who we're looking for
To make the most of this career-defining opportunity, you will have exceptional communication skills, particularly as you will need to develop great working relationships with our staff & clients across multiple sites, your primary role is to manage, develop and exceed expectations ensuring a premier security provision is provided at all times. A clear understanding of contract culture is required to ensure all members of the teams are fully motivated and committed to providing a bespoke high level security service.
We will expect you to have experience of managing demanding security contracts that cover multiple sites. As a collaborative team-player, who can make effective decisions when under pressure, you will need a recognised qualification in Security management.
Responsibilities:
- Deliver outstanding customer service to all guests,
- Be flexible and adaptable to all tasks or challenges,
- Be highly presentable, accountable and take responsibility and ownership for any tasks identified or allocated,
- Ensure all contact, be it internal or external, by telephone, face to face or any other medium, is clear, courteous, polite, professional and respectful,
- To act with integrity and in the best interests of the Company in a safe, compliant and ethical manner,
- To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
Management Duties:
- To manage the day to day running of the security operation having overview of multiple sites.
- To liaise with the Client to ensure KPIs and SLAs are met and exceeded.
- To lead and motivate the security team ensuring the ethos and core values of the site emanate within their roles and responsibilities.
- Ensuring all issues and incidents are dealt with and reported on in a timely, professional and efficient manner to the client and operations manager.
- To ensure diplomacy and tactfulness is applied at all times in delivering exceptional security customer service.
- Ensure that all contract security personnel are aware, have read and understood, the current AI's, clients policies and procedures and relevant post instructions.
- managing the administration and welfare of the site security team, including induction and continuation training, probation, and setting objectives during annual appraisals.
- To ensure there is a robust succession plan in place for all key positions within the team.
- Administrative duties may include TimeGate scheduling and providing quotes on request from the client
Essential Skills:
- A minimum of 5 years demonstrable experience in the Security industry
- A minimum of 3 years demonstrable experience in managing a prestigious and highly demanding contract
- An industry recognised qualification in management
- Excellent client facing skills and proven experience.
- Demonstrable experience in people management
- Employment law knowledge
- Valid SIA DS front-line licence
- Valid SIA CCTV licence
- Excellent interpersonal, communication and customer service skills
- Excellent knowledge of operational security software applications or the ability to acquire such knowledge.
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment.
- Reliable, trustworthy and punctual.
- Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges.
- Physically able to conduct all responsibilities associated with the roles documented.
- Ability to work to instruction and on your own initiative where required.
- Computer literate and confident with the use of Microsoft Office programmes
- Flexibility in regard to working practices, hours and responsibilities.
- First Aid at work or the ability to train and retain this qualification.
- Operation of CCTV/access control communications in an appropriate manner.