Customer Service Advisor - Harlow - Office based
£27,000 - £28,000
Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where no two days are the same?
Join a dynamic team as a D2C Customer Service Advisor, providing customer solutions.
As a Customer Service Advisor, you'll be the friendly voice, providing exceptional support to their customers via phone, chat and email. Your primary responsibilities will include:
- Assisting customers with product inquiries, order placements and order tracking.
- Resolving customer issues promptly and professionally to ensure their satisfaction.
- Providing product recommendations and guidance to enhance the customer experience.
Requirements: To excel in this role, you'll need:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive mindset.
- A passion for sport will be a big advantage.
- Ability to multitask and thrive in a fast-paced environment.
- D2C customer service experience.
- Zendesk would be an advantage.
Benefits:
- Competitive salary with opportunities for growth and development.
- Comprehensive training.
- A collaborative team culture where your ideas are heard and valued.
- 25 days holiday.
- Annual bonus.
- Team nights out.