Senior Credit Management AgentLocation: Warwick (4 days in the office, 1 day from home)Full-Time, Permanent
£28,000 – £32,000 Salary + Benefits
Do you have strong credit negotiation skills and excel in account reconciliations. Are you a people-focused leader with a passion for guiding and mentoring a team? If so, we have an exciting opportunity for you to join our dynamic team at our Head Office in Warwick.
About the Role:
As the Senior Credit Management Agent, you will play a pivotal role in driving our debt collection efforts. You'll lead, guide, and mentor a dedicated team to ensure that key performance indicators are met while maintaining a positive and proactive approach to debt collection. This role offers the opportunity to be at the heart of our operations, making a significant impact on our financial performance.
Key Responsibilities:
- Guide an Amicable Credit Management sub-team to maximize collections and reduce outstanding debts. Foster a continuous improvement culture that encourages growth and success.
- Achieve collection targets that align with our broader business objectives. Ensure that all team activities are in line with our policies and procedures.
- Set the tone for internal and external customer messaging and communicate debtor reports and KPI information to senior management.
- Model strong negotiating skills to team members. Provide regular one-to-one support to team members, helping them to develop and perform at their best.
- Co-ordinate and deliver year-end audit activities, working closely with our wider finance team.
What We're Looking For:
- Experience in complex debt collection (required) and a proven track record of line management, coaching, and motivating a team (desirable).
- Educated to A Level standard, with a minimum of C/4 in English and Maths at GCSE level or equivalent.
- Strong IT literacy with a good working knowledge of Excel. Experience with SAP and Salesforce is desirable.
- Excellent communication skills with the ability to negotiate effectively at all levels.
- Excellent reconciliation skills, with the ability to cut through barriers to customer payments.
- Highly organised with strong time management skills. Capable of prioritising and coordinating team activities effectively.
- Sharp analytical skills with a keen eye for detail and a problem-solving attitude.
- Set high standards for yourself and your team, acting ethically and authentically in all actions.
Why Join Us?
This is a progressive role within a supportive and dynamic team, offering you the chance to make a significant impact on our business. At our Warwick Head Office, you'll enjoy a collaborative working environment where your contributions are valued, and your professional growth is supported.
What can we offer you...
- Private medical insurance
- 25 days annual leave + 8 bank holidays
- Cycle to work scheme
- Life Assurance of 4x salary
- Matched pension contributions of 4.5% rising to 7.5% after 2 years service
- Retailor discounts and many, many more!
For a full list of our benefits visit: https://about-us/careers
Don't tick all the boxes?
At Calor, we believe in the power of diverse perspectives and unique talents. We understand that candidates may not tick every box on the list, and that's okay! We value individuality, creativity, and the ability to learn and adapt.
If you're passionate about making a positive impact, committed to growth, and bring something special to the table, we encourage you to apply. We believe in unlocking potential and providing opportunities for personal and professional development.
Join us at Calor, where your unique qualities are recognised, appreciated, and celebrated. We're more than a checklist – we're a community of individuals driving innovation and positive change.
If you're ready to take on a leadership role that challenges and rewards in equal measure, we want to hear from you. Apply today to help us shape the future of our credit management operations.