**Services Support Co-Ordinator
- Job Type: Full-time
- Location: Rickmansworth
We are looking for a dedicated individual to join our services team, providing essential support to achieve new business and retention targets. The role involves a variety of tasks that require a high level of competence, accuracy, professionalism, and attention to detail. If you have a customer-centric approach and are looking to contribute to a dynamic team, this opportunity is for you.
**Day to Day of the role:
- Answering inbound calls, including claims overflow calls.
- Managing the distribution of all correspondence received via post and email.
- Overseeing inboxes for team members
- Maintaining postage credit and ordering stationery.
- Preparing and sending member documentation.
- Reviewing outstanding renewals and following up on customer invoices.
- Recording all documents
- Liaising with clients
- Ensuring compliance with regulatory requirements and internal guidelines.
- Providing excellent customer service by communicating clearly and professionally.
- Attending regular review meetings and appraisals to monitor progress and identify training needs.
- Suggesting process improvements to enhance efficiency and client benefits.
- Building professional relationships and supporting team members to achieve team goals.
**Required Skills & Qualifications:
- Customer service experience is preferable.
- Excellent communication skills, both written and verbal.
- Ability to listen, respond effectively, and reason through potential problems.
- Capable of building rapport and successful relationships.
- Empathetic with the ability to understand and respond to different perspectives.
- Strong organisational skills with the ability to manage multiple demands.
- A proactive approach with a ‘can-do' mentality.
- Self-motivated and results-driven.
**Benefits:
- Excellent company benefits
- Supportive team environment.
To apply for the Services Support role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.