The Role
Our client is looking for a dynamic
Business Support Services Manager
, where you will lead the Business Support Team to ensure smooth and efficient training administration, while delivering top-quality support to our clients and delegates.
Key Responsibilities:
- Lead and manage the Business Support Team, ensuring high levels of performance and engagement.
- Ensure accurate and efficient delivery of training administration and other support services to meet delegate and client needs.
- Collaborate with internal departments and external clients to ensure smooth operations and service delivery.
- Drive continuous improvement through implementing best practices and keeping abreast of industry trends.
- Oversee the recruitment, training, and development of the Business Support Team, ensuring HR processes are handled efficiently.
- Manage financial and administrative processes, including PO requisitions, invoicing, and resolving queries.
- Ensure compliance with internal and external regulations, quality standards, and health and safety policies.
- Support business development teams with administrative tasks related to key accounts and projects.
Your experience:
- Minimum of five years' experience in a similar role, preferably in a blue-collar training environment.
- Proven experience in managing high-performing teams.
- Strong client relationship management skills.
- Degree educated or equivalent.
- Excellent IT skills, particularly in Microsoft Office (Excel, PowerPoint, Word).
- Ability to handle complex problems and drive both strategic and operational decisions.
Benefits:
- A collaborative work environment focused on personal and professional growth.
- The opportunity to lead a team making a meaningful impact on training services.
- Competitive salary and benefits.
If you are a proactive leader with a passion for business support and training services, we'd love to hear from you!
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.