RELATIONSHIP EXECUTIVE
Salary: £23.5K-£26K + £10k performance related bonus
Location: Manchester City Centre (fully onsite)
Hours: 37.5 hours (9am-5pm}
Keywords: Relationship Management, Client Retention, Account Management, Sales and Service, Negotiation Skills
Our client is offering an exceptional opportunity for a Relationship Executive to join their industry-leading team. This role offers a competitive salary of £23.5K-£26K, with the potential to earn an additional £10k through performance-related bonuses. Based in the vibrant Manchester City Centre, this role provides the chance to work within a sales and service-led business that supports over 80,000 organisations and 13 million lives across the UK & Ireland. The successful candidate will be responsible for managing their own portfolio, nurturing accounts, and identifying further revenue opportunities.
- Competitive salary of £23.5K-£26K plus £10k performance-related bonus
- Opportunity to work within a sales and service-led business with an unrivalled track record of strong year-on-year growth
- Chance to manage your own portfolio and develop effective client communications
What you'll do:
As a Relationship Executive, you will play a pivotal role in developing and nurturing client relationships. Your day-to-day responsibilities will involve managing your own portfolio, engaging with clients and intermediaries, negotiating renewals, conducting telephonic review meetings, maintaining accurate CRM records, and identifying further revenue opportunities. You will also be required to visit clients externally on occasion.
- Manage a portfolio of clients, intermediaries, and Occupational Health clients with a one-year contract value under £3,000
- Proactively manage client relationships to achieve contract retention levels and renewal of premiums issued
- Deliver new client implementations and handle between 40-60 renewals per month for your own clients to achieve a retention rate of 95%
- Deliver consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM)
- Identify opportunities to up-sell and actively promote additional services with a target of achieving £10,000 new business per quarter
- Maintain personal statistical renewal reports on a daily basis, highlighting at-risk clients and further opportunities
What you bring:
The ideal Relationship Executive will bring excellent organisational skills with attention to detail. You should have proficiency in Microsoft Office software including Excel, Word and PowerPoint. Strong written communication skills are essential for this role along with the ability to communicate clearly and concisely, varying communication style depending upon the audience. You should be multi-task oriented and willing to work towards set targets and KPI's.
- Excellent organisational skills with attention to detail, accuracy, and consistency
- Proficiency in Microsoft Office software including Excel, Word and PowerPoint
- Strong written communication skills when interacting with others both internally and externally
- Ability to communicate clearly and concisely, varying communication style depending upon the audience
- Multi-task oriented - can accomplish objectives effectively within time-frame given
- Willingness to work towards set targets and KPI's
What sets this company apart:
Our client is part of a global group with a turnover in excess of £400m, providing substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. They offer a fantastic benefits package including 25 days' holiday plus bank holidays, cash plan, private medical insurance after 5 years' service, pension plan and life insurance, profit share scheme, season ticket loan scheme, cycle to work scheme, access to Employee Assistance Programme and free breakfast every Monday.
What's next:
If you're ready to take your career to the next level with this exciting Relationship Executive role, don't hesitate!
Apply today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates