IT Incident, Problem & Request Manager
Full time Permanent
Location: Hybrid working - Birmingham/Remote
The starting salary is £55,000 - £60,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by mid June 2024 latest - candidates who are available immediately would be ideal
An accomplished, UK based ITIL certified IT Incident, Problem & Request Manager is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services.
The role:
- This is a combined operational based position operating within the IT Service Management team
- Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success of the role
- To support and enforce the IT Incident, Problem Management and Request function to implement industry standard ITIL procedures and best practices to help recover from the outages which disrupt business functions
Essential experience:
- Solid and recent experience in a IT Incident, Problem & Request Manager role, managing ITIL processes in medium to large organizations
- Familiarity with helpdesk ticketing systems (ITSM tools)
- ITIL Foundation qualified
- Good all-round knowledge of IT Applications/Infrastructure
- Experience of ITSM tools are important - experience of ServiceNow or HALO is essential
- IT professional experience handling major incidents
- Experience in running a "War Room" during a crisis or major incident
- Strong customer service orientation, excellent communication, teamwork, and interpersonal skills
- Attention to detail and the ability to manage multiple priorities and stakeholders in a fast-paced environment
- Willingness to participate in continuous learning and training initiatives
If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration.
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