Digital Services Manager
Why join us
There has never been a more exciting time to join the Digital team at Boots as we embark on a complete digital overhaul and take a leap forward into our future. This isn't just about implementing new systems, it's a transformative project that will redefine our entire operating model to provide an exceptional digital experience for our customers and empower our team members with intuitive and agile tools.
We are ‘One Team' – whether it's working on long-term changes or delivering day-to-day business, every role is pivotal in bringing our goals to life. So, do you want to be part of this exciting moment in our company's history? This is your chance to play a role in a far-reaching programme that will significantly impact our customers and colleagues, improve performance, and support our commitment to being the UK and Ireland's premier choice for health and beauty.
A proud equal opportunity employer, we passionately embrace team member diversity and provide a positive and inclusive working environment for all.
About the role
- Coach and develop a team of assistant managers & assistants to be key subject matter experts in support & implementation of a project, or lead a delivery team to accurately create, schedule & publish all products or promotions appearing across the web, App and in store ordering selling channels.
- Accountable to ensure the appropriate data led execution, tests, customer feedback & market insight have been applied to any projects or activity & reviewed with partner teams.
- Improve the customer experience & performance of the collective team, through reviewing ways of working and instilling a continuous improvement & learning culture, aligning this with the future functional strategies & programmes.
- Work with all areas of Digital to hit our growth ambitions, building & maintaining strong relationships to partner with the development and implementation teams to deliver what is needed for our customers & colleagues.
What you'll need to have
- We are looking for someone who is passionate about customers.
- Has a pragmatic approach with operational experience and an understanding and exposure to digital systems. Existing knowledge of leading projects or a production style team is highly preferable to support the Digital Services department, peers and the growth over the coming years.
- Develop colleagues
- Improve deliverables & engagement in a fast paced environment.
- Flexible & available to work out of hours, early mornings, late evenings and provide escalation support where required to the wider Digital team.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.