An exciting opportunity has arisen for an experienced Internal Sales Co-ordinator to join a company, in Portsmouth, who is an industry leader in the aerospace and defence sectors. As the key liaison between the company and its customers, the Internal Sales Co-ordinator will oversee the entire order progression process, ensuring smooth communication and a high level of customer satisfaction. The role focuses on building lasting customer relationships, being the primary advocate for customer needs, and maintaining clear communication on order status and fulfilment.
The successful Internal Sales Co-ordinator in Portsmouth will be reporting into the Product Line Manager and would have the following responsibilities:
- Build and maintain strong, trust-based relationships with existing and new customers, ensuring a thorough understanding of their requirements, expectations, and overall satisfaction.
- Act as the primary point of contact for customer interactions, including regular calls, site visits, and action tracking to ensure seamless communication and issue resolution.
- Maintain and manage the company's order book, accurately updating and reporting on multiple customer orders and accounts to ensure alignment between customers
- Process customer purchase orders and accurately upload them into the ERP system.
- Lead the contract review process for new and renewed contracts, ensuring compliance with AS9100 and internal procedures, and meeting key performance indicators for turnaround times.
The ideal Internal Sales Co-ordinator will have the following skills:
- Experience in a customer-facing role within the aerospace and defence industry.
- Familiarity with electronics manufacturing is highly advantageous.
- Proficiency in MS Office, including Word, Excel, Outlook, and PowerPoint.
- Strong interpersonal and communication skills, with the ability to adapt communication style based on the audience.
This is an excellent opportunity to join a pioneering organisation, dedicated to innovation and quality in the aerospace and defence industry.
APPLY NOW for the Internal Sales Co-ordinator role in Portsmouth by sending your CV and Cover Letter to or contact us on / .