Resident Liaison Officer required
Contract Length: Temporary to permanent contract
Location: Oldbury and surrounding area
Rate of Pay: Salary is £25,000-28,000 dependent on experience
Venn Group are looking for a Resident Liaison Officer to work on a Reactive Maintenance team for a Housing Association in Birmingham and Black Country area.
The successful candidate will be responsible for:
- Liaise between residents and contractors
- Proactively respond to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible
- Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
- Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
- Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
- Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
- Arrange compensation or goodwill gestures if required
- Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
- Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arise
- Attend monthly contract meetings and supply relevant reports
The successful candidate will have:
- Experience in a similar role
- Hold a full UK Driving Licence
- Previous experience of working with Local Authorities or Registered Housing Providers is desirable
- Knowledge of Reactive Maintenance Services is desirable
- Provide a current DBS certificate or undertake one prior to commencement date
- Flexibility regarding travel and working at various sites, and attendance at evening meetings
To secure an interview for this excellent opportunity contact Mason BuckbyorFabian Liladhar onor alternatively email as soon as possible
At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.