Here at Sealey, we are seeking to recruit a Customer Service Advisor (Administration) to join our team based in Bury St Edmunds, Suffolk. You will join us on a permanent basis andin return, you will receive a competitive salary plus benefits.
This is an office-based role.
The Company
Would you like to work for one of the UK's leading hand, power tool, and equipment distributors? Established since 1978, Sealey are the preferred choice for the trade within the automotive, agricultural, motorcycle, industrial and engineering market sectors.
Responsibilities as our Customer Service Advisor (Administration) will include:
- Handling all incoming customer emails
- Dealing with customer queries and general enquiries
- Order processing
- General administration; handling claims with carrier companies, booking customer collections, responding to emailed enquiries
- Providing a first-class service to our wide customer base
What we're looking for in our Customer Service Advisor (Administration) :
- Previous customer service experience in an office-based environment
- Prior experience of using Microsoft Office packages at a basic level, in particular Outlook and Excel, is essential
- Excellent communication skills
- Organised and a good eye for detail
- The ability to work under pressure
- The ability to work as part of a team but also on your own initiative
Benefits our Customer Service Advisor (Administration) will receive:
- Comprehensive training on our computer systems and business processes
- 22 days holiday, rising to 25 days (pro-rata for part-time hours), after qualifying period
- Pension scheme
- Life assurance scheme
- Health cash plan
- Staff discount on Sealey and Dellonda products
- Free on-site parking
If you are interested in becoming a Customer Service Advisor (Administration) and you feel your skill sets match the above criteria then click ‘apply' now, we'd love to hear from you!