Commercial Sales Fleet Advisor
Oldbury (Hybrid working)
£12 per hour
6-Month Temporary Assignment (could be extended)
As a Commercial Sales Fleet Advisor, you will be a key player in the B2B team, providing an effective front-line telephony sales service for incoming calls. You will engage with our SME customer base and manufacturer partners' customers extending their warranties. Your primary responsibility will be to sell and advise fleet customers and customers extending their manufacturer's warranty on various policies and products, including Fuel Assist, telematics, business insurance, and fuel cards. You will handle both inbound and outbound calls, ensuring all targets are met while maintaining high levels of customer satisfaction.
Key Responsibilities:
- Inbound Sales Calls: Handle inbound sales calls from our SME customer base and Warranty Extensions customers. Qualify callers' requirements and decide on the most appropriate course of action.
- Outbound Sales Calls: Make proactive outbound sales calls to generate new business sales and support retention levels.
- Quality and Compliance: Maintain high standards of quality and compliance to ensure positive customer outcomes.
- CRM Management: Update the CRM system with all actions and notes to provide accurate pipeline information for reporting.
- FCA Regulations: Adhere to FCA Regulations in relation to the sale and purchase of products.
- Ownership: Take ownership of all necessary actions required to fulfilfulfill a sale, including the payment process and arrangements for membership cover.
Qualifications and Skills:
- Proven experience in a sales-driven environment, preferably within a B2B context.
- Strong telephony sales skills and the ability to handle both inbound and outbound calls effectively.
- Excellent customer service and communication skills.
- Ability to negotiate and close sales while maintaining profitability.
- Familiarity with CRM systems and the ability to update records accurately.
- Knowledge of FCA Regulations is desirable.
- High standard of quality and compliance awareness.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.