Job Title: HR Assistant
Location: Newbury, Berkshire
Role Type: Full-time, permanent
Job Title: Administator
Location: Newbury, Berkshire
Role Type: Full-time, permanent
We are a leading Fire Safety company specialising in Fire Risk Assessments, Fire Safety Training, Fire Engineering and Consultancy, operating nationally across a myriad of business sectors. Working as part of our Admin team, you will use your organisation skills to effectively manage bookings for clients and liaise with our Fire Risk Assessors regarding bookings.
Given the collaborative and client focussed nature of this role, excellent IT and communication skills, a collaborative working style, and experience of using your initiative to overcome challenges are essential.
Main responsibilities:
- To offer a professional communication link between the client and our customers base for the placing of orders, raising of queries, requesting information and providing general support
- To provide a high standard of pro-active support to the wider team including our Fire Engineers and clients Risk Assessors
- To support the wider FCS team including the Team Manager with administrative tasks
- Monitoring of the team email box
- Completing and managing documents (proof-reading)
- Be the first point of contact for team related enquiries
- Manage relationships with internal external stakeholders at varying levels of seniority
- Handle client queries ensuring all are queries are dealt with efficiently
- Work collaboratively with the FCS team on the account management and building of customer relationships
- Scheduling & Diary Management
- Develop and maintain effective links with other internal departments to ensure complete alignment of processes
- Provide cover for other team members during times of absence
You will have:
- Proven communication and writing skills
- A minimum of one year in a customer care/support role
- Excellent computer skills and experience using the Microsoft Office suite
- Accuracy and attention to detail is essential
- Ability to handle numerous tasks at any given moment and to work under pressure
- The ability to work autonomously and equally, as part of a team
- Great time management, organisation and communication skills
- Good knowledge of Microsoft Office packages including Outlook, Word, Excel, SharePoint and OneDrive and the ability to learning quickly.
If you're interested in this position, please apply below for an informal conversation to learn more about FCS-live, the role and what we can offer.
Join Our Team as an HR Assistant!
About the Role:
As our HR Assistant, you'll be the go-to person for all HR matters for our managers and employees. Your role involves providing tailored advice, coaching, and support, and implementing HR initiatives. You'll build strong relationships, work autonomously, and collaborate effectively across all levels of the business.
Responsibilities:
- Serve as the first point of contact for HR queries from employees and managers.
- Handle onboarding administration, including background checks and new employee orientation.
- Manage employee paperwork, such as contracts and termination notices.
- Update job descriptions and requirements.
- Support managers in various HR aspects for smooth company operations.
- Oversee training and development programs.
- Monitor employee performance and attendance.
- Address employment relations issues and promote employee wellbeing.
- Develop and implement HR policies and practices.
- Maintain HR records in compliance with GDPR.
- Coordinate company events and report leave accruals.
- Lead annual HR activities and analyse HR metrics.
- Provide guidance on HR processes and recruitment.
- Continuously develop professional knowledge and skills.
Requirements:
- CIPD Level 3 qualification.
- Knowledge of current employment legislation and best practices.
- Strong attention to detail and communication skills.
- Previous HR administration experience.
- Quick learner with proficiency in Microsoft Office and HR systems.
- Excellent organizational and time management skills.
- Commitment to confidentiality and integrity.
- Ability to work well under pressure and meet deadlines.
- Exceptional relationship-building skills and commercial awareness.
If you're ready to take on a dynamic role where you can make a real difference, apply now! We offer a supportive environment where your talents will be valued and your career can thrive.
If you're interested in this position, please apply below for an informal conversation to learn more about FCS-live, the role and what we can offer.