Our client is a managed IT support company committed to delivering high-quality IT solutions and ensuring a culture of IT improvement and client satisfaction. Their team of IT engineers consistently undertake upgrade projects to ensure they stay on the cutting edge of technology. The role is based at their offices in Carlisle, joining a small, dynamic team who are now expanding due to the winning of a new contract.
As one of our IT Support Technicians, you will be the point of contact to both clients and colleagues both remotely and in person. You will deal with all initial queries and collaborate with the current team members to ensure the issues are resolved in a timely manner. You will document and maintain IT procedures and ensure all queries are dealt with accordingly or referred to the appropriate team. In this role, you will provide excellent customer service to all end users and work both independently and as a team.
If you possess a combination of some of teh following skills then LETS TALK!
- Experience dealing with IT queries.
- Excellent customer service skills, both verbal and written.
- Ability to demonstrate a working knowledge of Microsoft 365, SharePoint, Azure, Windows and Networking - Or have a good understanding of them.
- Full UK driving licence and own / have access to a vehicle.
- Able to be work 5 days a week in the office in Carlisle
In return, you will work for a thriving IT provider who is expanding their client database significantly. You will work full time in their office in Carlisle, on a competitive salary of £25,000 - £30,000, with a range of additional benefits including 28 days of annual leave, company pension, on-site parking etc.
What you need to do now
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