D365 Business Analyst - F&O / CE - Business Analyst (Dynamic CRM)
Manchester / Hybrid
Our client is looking for Business Analyst who has previous experience working Dynamics CRM Support to join our client who are a leading engineering end to end risk management solutions business.
This role cannot sponsorship unfortunately.
Role Overview: As a Business Analyst you will play a crucial role in supporting our clients by ensuring the smooth operation and optimization of their Dynamics CRM systems. You will Lead the delivery of work across a range of project portfolios across IS systems landscape.
Key Responsibilities:
- Across a the project portfolio you will gather requirements, prepare functional and process design documents, provide support to developers, prepare acceptance test scripts and data, execute acceptance tests, and support end user training and acceptance testing.
- Analyse business process models to identify where existing or new technology can be used to improve operational efficiencies.
- Working with a range of data analysis tools to provide business insight to drive educated decision making as part of the broader project.
- Working with key stakeholders from across the business to identify needs, propose solutions, evaluate changes and manage their expectations.
- Deliver end user training on a train the trainer basis to support the successful operational adoption of system changes.
Qualifications:
- Experience using and configuring Microsoft Dynamics 365, or another enterprise CRM, ERP andor enterprise Finance systems.
- Experience delivering supporting applications. E.g. Power apps, web technologies and mobile apps.
- Some exposure to the insurance, engineering services industries, ideally within a merger and acquisition environment.
- Proven experience as a business analyst in the analysis and preparation of requirements, documentation of system functional and process designs, and the preparation and execution of acceptance test scripts.
- Some hands-on experience with Microsoft technologies and platforms, particularly Dynamics 365 (CE or F&O) and Power Platform.
Preferred Skills:
- Experience of influencing the enablement of business process change throughout multi-disciplined teams (e.g. implementation of Agile, DevOps, CICD and data reporting practices).
- A bachelor's degree in business, IS or a related field.
- Certification in Microsoft technologies and platforms, particularly Dynamics and Power Platform technologies.
- Exposure to some business relevant programming language (e.g., SQL, VBA etc).
What We Offer:
- Competitive salary up to £60,000 per annum.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Flexible working hours.
- Convenient Manchester location with modern office facilities.