Air & Road Operations Account Manager – London Heathrow
Are you an ambitious, relationships and results driven individual?
We have fantastic opportunity for an Air & Road Operations Account Manager to join our prestigious client based in Ashford, Middlesex (London Heathrow branch)
Our client is the largest employee-owned logistics company in the world and home to two cherished brands. By joining their team, you share in the success of both.
The Team
You will be joining a team led by an enthusiastic and passionate Manager with over 15 years of logistics experience – all of which has been within the road freight sector. It is fair to say that he is an expert who is always keen to pass on his knowledge to his team.
Our client's Heathrow Road Freight Division operations team has been established for over 10 years and is a force to be reckoned with in the logistics world – we are keen to keep driving this success and want you to help us with the ongoing growth of their successful team.
The Office
Easily accessible, A grade office space with plenty of natural light and well kitted out.
Situated in Ashford, Middlesex this role is ideal for those that want to avoid the real hustle and bustle of the city centre.
Don't get us wrong, there are still numerous eateries for lunch and a pub or two for those Friday after work celebratory drinks.
Within reach of public transport and for drivers there is ample free secure parking available too.
- Salary: up to £35k
- Working Hours: 9am – 5.30pm
- Working Pattern: Monday to Friday
- 25 days Holiday + Bank/Public Holidays + Birthday Off
- Laptop + phone
- Benefits include – Bonus Scheme, Hybrid working where applicable, Pension, amazing progression opportunities.
Job purpose:
- To assist on operations on air and road freight whilst maintaining relationships.
- To be the one point of contact for our clients, with a complete 360 responsibility of quoting and managing our client's shipments and expectations.
- Building relationships with both customers, airlines, handling agents and hauliers will be key to being a successful account manager.
- You will be working within a vibrant and highly innovative team.
Key Responsibilities:
- Manage your client's shipment operation from inception through to completion, including quoting, booking jobs, booking flights, monitoring, booking collection / deliveries and monitoring customs paperwork.
- Maintain service expectations of existing accounts
- Select appropriate airline/carrier/haulier as to maximise profits
- Work closely with Internal teams (notably accounts, customs and transport) to ensure the seamless movement of cargo from origin to destination
- Be aware of market trends to remain competitive
- Build and maintain relationships with clients, this may include site visits from time to time
- Upsell to existing customer to increase profit margins
- Hold regular catch up / teams calls with customers
- Manage your own portfolio of work
- Occasional weekend & OOO coverage required
- Will also be responsible for ensuring goods are cleared in a timely manner and, for road shipments, working closely with the customs Bureau team to ensure no delays
When it comes to their business, and the development of their people, our client is 110% focused and committed – making sure they always go above and beyond to deliver.
Apply within this job posting or get in touch immediately to speak to us in person about how we can support your move to a brighter and better future within the logistics industry.