Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.
As the Head of Digital Learning, you will be responsible for overseeing the design, implementation, and evaluation of comprehensive learning programs. Your role will be pivotal in managing the end-to-end learning experience, driving engagement, and ensuring alignment with business objectives. You will collaborate with key stakeholders, manage a team of learning professionals, and leverage innovative technologies to enhance learning outcomes.
The Role:
Key Responsibilities:
Team Leadership and Development:
- Manage and mentor a team of Learning Designers and Training Administrators to ensure high-quality deliverables and continuous professional growth.
- Upskill the team in learning technologies and initiatives, promoting a culture of continuous improvement.
- Oversee the quality of work produced by the team to ensure learning needs are met and design quality is of the highest standard.
LMS and Technology Management:
- Oversee the administration and optimisation of the Learning Management System (Docebo), including continuous improvement initiatives.
- Work closely with LMS administrators to ensure best practices and consistency of content in the LMS.
- Utilise HTML and CSS to customise the LMS user experience for optimal usability.
- Discover and onboard new technologies to support learning design and development, ensuring integration and compatibility within the LMS.
- Implement gamification strategies and other engagement techniques to make learning more interactive and motivating for learners.
Strategic Planning and Project Management:
- Lead the strategic planning, development, and execution of learning programs, including detailed capacity planning for the next 12 months and long-term strategic planning for the next 3 years.
- Conduct thorough training needs analysis to identify learning requirements and develop tailored solutions.
- Create and manage project plans to ensure timely delivery, working closely with business leaders and stakeholders to scope new projects.
Content Development and Curation:
- Turn content from Subject Matter Experts (SMEs) into engaging and effective learning materials.
- Curate and recommend relevant external learning resources to complement internal training programs.
Process Optimisation and Compliance:
- Digitise processes and learning to ensure a seamless learner experience, easy access to information, and compliance with standards and audits.
- Continuously improve processes to enhance team efficiency
- Conduct root cause analysis on issues arising with digital content and the LMS, ensuring swift and effective resolution.
Evaluation and Reporting:
- Evaluate the effectiveness of existing programs and their delivery, using data-driven insights to drive continuous improvement.
- Develop a robust framework for evaluating the effectiveness of learning programs, including the use of Kirkpatrick's Levels of Evaluation or other relevant models.
- Prepare regular reports for senior management on learning metrics and outcomes.
Vendor and Budget Management:
- Manage relationships with off-the-shelf content suppliers to ensure content compatibility and engagement, negotiating contracts to ensure high-quality service and value for money.
- Manage the budget for learning and development projects, ensuring cost-effective solutions and ROI.
Innovation and Research:
- Stay updated with the latest trends and research in digital learning, incorporating innovative approaches and technologies into the learning strategy.
- Innovate digital solutions to address challenges within the Learning & Development department and the wider business.
User Support and Community Building:
- Provide support and training for end-users of the LMS and other learning technologies, ensuring they are fully equipped to utilise the tools effectively.
- Foster a community of practice among learners to encourage knowledge sharing, collaboration, and continuous learning.
Change Management and Performance Consulting:
- Support organisational change initiatives through targeted learning programs and interventions, ensuring employees are prepared for changes in processes or systems.
- Act as an internal consultant to diagnose learning and performance needs and recommend appropriate solutions.
Location: Based in Nuneaton, this role operates under a hybrid model with 2-3 days a week on-site, supporting flexibility and productivity.
The Person:
Key Requirements:
Education:
Degree in Design for Learning Environments, Adult Education or similar, o