About The Role
We are looking for an Operations Manager to join our Business & Industry (B&I) sector who will be responsible for ensuring the profitable, efficient and safe operation of all allocated contracts, across Aberdeen. This will include all peripheral services supplied to clients either directly or outsourced.
You will provide a quality service delivery to all customers in accordance with legislative requirements and company procedures while ensuring effective and adequate financial forecasting, budgeting, and analysis of direct cost and overhead.
You will be ultimately responsible for debt management, disputes, resolution, and accurate and comprehensive invoicing ensuring timely cash collection in accordance with agreed targets.
The ideal candidate whilst experienced in all aspects of soft FM services will have a particular bias towards Security as this will be the larger area of your focus.
Company car or car allowance. Competitive salary based on experience and skills.
Working hours: Monday to Friday, 40 hours per week, permanent basis.
Responsibilities will include:
- To effectively manage all employees within your portfolio and take ultimate control of recruitment, work scheduling, training and pay and conditions.
- To ensure adequate cover is established for all sites during periods of holidays and absence.
- To retain existing business and support the sales team in achieving relevant growth targets for new work.
- Manage the delivery of all services in your specific area to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the Division.
- Have full P & L accountability for your area of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin are achieved.
- Develop plans for the profitable growth of your area, defining key goals and timelines for the development of the area.
- Communicate clearly and positively with staff at all levels in your area to create a focus on business goals and build an environment where all staff are valued for their contribution.
- Build a network of close partnerships with customers in the Area, developing strong account management and encouraging multi-level relationships between all services, teams, and customer teams.
- Support the sales function where required in preparing commercial tenders and in delivering sales presentations relevant to developing the business in the Area.
- Take an active part with Senior Management in ensuring the retention of major contracts that come up for re-tender within the Area.
- To participate fully in any relevant external bodies and all opportunities for networking that raise the profile of OCS. Some activities being outside normal office hours.
- To effectively manage all employees within your portfolio and take ultimate control of recruitment, work scheduling, training and pay and conditions.
- To ensure adequate cover is established for all sites during periods of holidays and absence.
Qualifications & Experience required:
- Hold current Health & Safety Certification
- SIA Front Line or Non-frontline Licence Holder
- Achieved a minimum of BIFM Award, but ideally Certificate of qualification
- Experience of managing a multi-site, service based, national, low margin business with a minimum turnover of £1m.
- Proven track record of direct operational management experience which has been gained ideally within the Facilities Services industry with a bias towards Security and with full P&L accountability.
- Evidence of "hands-on" operational experience and a track record of successful client relationship management.
- Proven record of managing, motivating, developing and retaining a dispersed workforce
- Must be self-motivated and results orientated with effective inter - personal skills and the ability to communicate at all levels.
- Highly organised with the ability to prioritise workload and delegate effectively to direct reports
- High degree of interest in their own personal development and future career progression
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.