- Surrey (hybrid - 3 days in + 2 from home)
- Up to £35,000 DOE + bonus
We are partnering with a leading gift and home accessories brand known for their quality, trend-led ranges supplied to retailers globally. Due to continued growth, they are now seeking a dynamic and ambitious E-Commerce Merchandiser to join their team. This role will be pivotal in driving the future growth of their Direct-to-Consumer (D2C) business and helping to execute their ambitious international expansion plans.
Our client, a family-owned company with over a century of heritage, is dedicated to creating joy through their first-class jigsaw puzzles and games. The company's mission is to unite innovation and tradition sustainably, while expanding their digital footprint through their e-commerce website and thriving Amazon business. With a passionate and inclusive team, the company values diversity and is committed to making a positive impact on the world.
Key Responsibilities in this eCommerce Executive role:
- Lead initiatives to enhance customer acquisition, segmentation, and retention, driving sales growth across digital platforms, including the Shopify website and Amazon marketplaces.
- Execute the international Amazon strategy and spearhead the expansion of the D2C business into new global markets.
- Collaborate with the Brand Marketing team to deliver engaging online campaigns, from email marketing to product launches, ensuring all content aligns with brand standards.
- Continuously monitor and optimise site performance using Google Analytics, SEO, PPC, and social ads to maximize user experience and sales.
- Stay ahead of industry trends, providing actionable recommendations to drive the e-commerce strategy forward.
- Work closely with the fulfilment and sales teams to ensure seamless end-to-end customer experiences, and manage the relationship with web developers for ongoing site maintenance.
- Oversee the end-to-end process from product upload to customer delivery, ensuring all deadlines and budgeted sales targets are met.
- Ensure web banners, imagery, video content, and product pages are up-to-date and engaging. Manage the upload and launch of new products, and oversee the blog strategy in collaboration with the Marketing Manager and creative team.
- Build strong, genuine relationships with key decision-makers, using insights to suggest new products and identify opportunities to grow key accounts.
- Assist the Commercial Director in setting e-commerce budgets and provide ongoing forecasting across B2C sales channels.
Key requirements in this role:
- Minimum of 2 years of e-commerce experience, particularly with Shopify and Amazon platforms, with a proven ability to drive D2C sales.
- Experience managing SEO, PPC, Google & Social Ads, and Amazon Seller & Vendor Central.
- Demonstrated ability to deliver successful email marketing campaigns, including audience segmentation and strategy execution.
- Strong understanding of forecasting, demand planning, and budget management.
- A data-driven mindset with a talent for turning insights into successful strategies.
- Excellent project management skills, with the ability to juggle multiple priorities and deadlines in a fast-paced environment.
- A proactive, creative thinker with a passion for delivering exceptional customer experiences.
- A collaborative team player who is persistent, resilient, and has a positive attitude.
- Highly organised, with a keen eye for detail and the ability to manage multiple tasks simultaneously.
- Excellent interpersonal and communication skills, capable of building strong relationships with stakeholders at all levels.
- Bonus points for a passion for puzzles + board games!
Key Perks:
- Competitive salary with bonus potential
- 23 days annual leave + bank holidays + one week at Christmas
- Hybrid working with a flexible schedule
- Access to a wellness scheme and mental health days
- Casual dress code and a creative, innovative office environment
- Additional benefits including free massages, cycle-to-work scheme, and peer recognition programs!
Diversity & Inclusion:
Our client values diversity and encourages applicants from all backgrounds and identities. They are committed to fostering an equitable and inclusive culture of belonging across the company.