Exciting new role just in!!
The Administration Team Leader provides end to end administrative support for our contracts.
Responsibilities include initial call triage, allocating jobs to the appropriate skillset based on discipline and contractual priority/response SLA, scheduling appointments with residents, engineer diary scheduling and day to day management, work status updates to customers and residents, updating customer portals, liaising with 3rd party suppliers and internal customers to ensure calls are attended and resolved within a timely manner.
The Administration Team Leader has excellent customer service, planning and organisational skills fulfilling the role of a Team Leader to a high level; is responsible for the daily leadership, work instruction, communication, target setting and direction of the team; liaises closely with other teams to ensure Service and Maintenance is delivered to time, cost effectively, to quality standards and customer KPI requirements.
- To lead a team of Administrators providing clear communication around service needs, detailing timescales and KPI reporting, to follow-up and check individual and team performance; provide support and guidance when required to deliver the overall team and departmental performance.
- Accountable for liaising with Contract and Engineering Teams and delivering daily reporting requirements of the team.
- Responsible for the Team administration and management of holidays, sickness absence, performance and probationary reviews for their team.
- Analyse the data for the team work allocation, performance monitoring and KPI achievement, implementing corrective actions where necessary.
- Full training and familiarisation of all current team, or for new starters joining the team.
- Continuously seeks to identify and implement, where appropriate, improvement measures across the team.
To hear more on this fab opportunity contact the Dove today!