Customer Support Representative
Salary: £30,000pa
Location: Cheltenham
Working hours: Monday - Friday 8:30am - 4:30pm
Start: ASAP
Contract: 12-month initial contract
Key Responsibilities:
- Provide direct support for the integration and performance of new tools, resolving any issues related to EAME customer orders.
- Act as a central point of contact for initiating Spares Order Management activities across my clients three product divisions.
- Ensure the quality of master data, including the identification of critical data for process performance, clarification of business rules, conducting audits, and requesting data updates.
- Manage additional tasks such as manual order management for customers when automated order booking is not possible, and setting up new customer accounts using the company process.
- Maintain close coordination and support with management and teams, including Key Account Management, to ensure daily priorities are met and explore opportunities for process improvements.
- Promote the utilisation of various support tools available through our online portal.
- Provide coverage for Key Account Manager portfolios during their holidays.
Additional Details:
The ideal candidate should ideally possess prior experience in roles related to customer services.
Candidate Skills & Requirements:
- Proficiency in managing customer relationships.
- Customer-centric mindset with a strong focus on customer satisfaction.
- Effective communication skills encompassing verbal, written, and presentation abilities.
- Demonstrated analytical and problem-solving skills.
- A flexible approach to support management and accommodate potential customer visits.
- Preferably, experience with some of the current applications used, including SAP, MS Dynamics, Office, SharePoint, CRM, and similar software.