Job Responsibilities - Operations Officer
We are inviting applications for Operations officer position based in city London
This position required fluent Turkish Language to speak and write .
- Responsible to take customers calls and respond to them for their queries.
- Always deliver a high-quality customer service as the first point of contact of the customer.
- Understand customer needs to refer to the relevant senior member in the Branch and other departments.
- Be able to converse with the customers and explain the services they may receive from the Super Service Centre and direct the Customer accordingly.
- Handle customer inquiries and complaints with the objective of resolving issues and increase customer satisfaction from the Bank's services.
- Develop an understanding of key requirements in supporting the team in KYC and risk assessments.
- Carry out any operational processes in accordance with the Bank's procedures, and Financial Crime regulations.
- Deal with customer cheques within set timeframes.
- The preparation of payment orders & money transfers.
- Buying & selling foreign monies within agreed limits of authority.
- Account opening for personal and money transfer account.
- Follow up Financial Crime enquiries daily.
- Report any issues to Health and Safety Representative in the Branch.