A client delivery support role in the Professional Services industry, where the successful candidate will provide vital assistance within the Secretarial & Business Support Department. The role involves liaison with clients, ensuring the smooth running of operations, and providing high-quality service.
Client Details
Our client is a well-established organisation within the Professional Services sector. With a sizeable team based in Dartford, they are recruiting for two client delivery support officers to join their team!
Description
- Be responsible for client operational delivery of Bureau Services such as Invoice Validation, Tenant-On-Charging and Portfolio Management.
- Ensure that all agreed client SLAs/KPIs are achieved and reported to the Client Delivery Lead.
- Communicate quickly, regularly and clearly with the client in a professional manner, on the telephone and via email.
- Manage the relationship with the client throughout the business cycle.
- Liaise with the Client Delivery Lead, Head of Operations and Account Directors / Managers about operational and client issues.
- Liaise with other members of the company to resolve any client queries quickly and efficiently.
- Provide cover for your colleagues work when absent and help other members of your team and other teams during busy times by demonstrating a flexible approach to work.
- Aspire to be a super user of the main systems and processes used by the team.
- Support with training other team members to enhance their performance and productivity.
- Support with all client complaints/queries ensuring that the correct query resolution procedure is followed.
- Contribute to efficiency and business improvement projects when required.
- Support with queries and escalations from across the business, where these cannot be dealt with within the client 'Cell' in which they arise.
Profile
A successful Client Delivery Support should have:
- Excellent communication and customer service skills
- Previous administrative experience
- Maths GCSE C or above is essential
- Proficient Excel skills
- Able to adapt and multitask
- Able to take initiative
Job Offer
- A competitive salary ranging from £22,000 - £24,000
- An opportunity to work in a friendly and supportive team environment.
- Hybrid working
If you are a dedicated team player with a passion for delivering high-quality client service, we encourage you to apply for this Client Delivery Support position.