Hyde is looking to recruit an Income Services Administrator.
Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home, it allows them to realize their potential, enjoy their environment, and contribute to their community.
Responsibilities:
- Assist in the prevention and recovery of rent arrears and other debts for all tenure types.
- Use strong administrative skills to support the Income Services team.
- Liaise with key internal and external stakeholders to maximize income collection.
- Support customers in meeting and sustaining their tenancy and lease obligations.
- Build and maintain effective working relationships with customers.
- Assist in prioritizing rent and service charge payments and arrears reduction.
- Process customer requests for payments taken and/or refunded.
- Encourage the use of digital platforms for contact and payments.
- Provide advice and guidance regarding benefits and welfare entitlements.
- Work collaboratively with the wider Income team to prevent delays in processing information.
Key Skills and Experience:
- Strong administrative skills
- Computer literate and able to use own initiative
- Background in income collection is beneficial but not essential
- Strong numeracy skills
Benefits:
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we're committed to cultivating an inclusive workplace where everyone is proud to be unique.
Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified