A leading Independent Global Loss Adjuster with offices around the world providing Loss Adjusting, Claims and Risk Management Services who have a focus on Speciality Markets and Complex Commercial are now seeking an experienced Insurance Administrator/Customer Advisor to join their Glasgow base which will be hybrid working.
You will report to the Claims Manager and be responsible for providing administrative support to the Claims team where they work with both the UK and Europe handling a mixture or Property & Liability (Personal Injury) losses through to settlement.
Key responsibilities:
- Ensuring data is accurately input in order to achieve high standards of quality and management information.
- Diary management
- Booking and arranging appointments, allocating post to files, scanning documents, photocopying and filing
- Dealing with external queries
- Liaising with Loss Adjusters as and when required
- Running, checking and analysing management reports
- Attending client review meetings.
- Taking minutes/notes and actions arising from meetings
- Assist in onboarding all new clients.
- Liaise with Brokers and Insurers
- Carry out other general administration tasks as and when required.
About you:
- Exceptional communication skills and experience as well as organisational skills with a strong focus on quality
- The ability to forge and develop strong relationships both internally and externally.
- Experience working within a Customer Services/Insurance related role.
- Thrive in a high-pressured working environment.
- Have strong working knowledge of MS Office applications, particularly Word, Excel, Outlook and PowerPoint. Advanced Excel knowledge would be advantageous.
Salary and Benefits:
- Competitive Annual Basic Salary
- Hours are Monday to Friday 9.00am-5.00pm, Hybrid working with 3 days in the office
- 25 days holiday per annum plus bank holidays
- Healthcare Scheme
- Pension - 8% Employer, 2 % Employee
- Life Assurance
- Health Insurance