Client Service Assistant
Salary :-
£23,000 - £24,000
Location :-
Slough
Company
:-
The organisation are a leading UK based safe systems of work mechanical, electrical, and water hygiene training course provider, working with many different industry sectors including FM, NHS, Airports, MOD, Universities & Manufacturing.
Job Description
A Client Services Assistant – Training Centre Co Ordinator in York is required by a continuously rapidly expanding successful training business that operates across various markets and sectors. This Client Services role is suited for either someone who has previous experience of dealing with delegates attending events or training courses. The position will see you proving a warm and professional welcome to everyone who arrives at the training centre and being their first point of contact upon arrival. It will then involve ensuring the delegates are directed to the correct area for their training and then any further training centre questions they may have or about the day / week ahead of them. In addition to this you will be required to ensure the smooth running of the centre from ordering lunches, ensuring all stationary levels are maintained and all other functions of the centre are managed effectively. You will also be involved in a range of general administration duties that are required as part of the role and centre delivery of its training to the people coming onto the courses.
Responsibilities include;
- Direct delegates to their class / advise they sign in on their phone each day in centre
- Photocopying, scanning, printing of coursework including disclaimer letters
- Data entry (google docs) various spreadsheets
- Emailing reports to clients/authorising engineers
- Registering delegates on City & Guilds
- Producing attendance or achievement certificates
- Organising resit exams
- Booking hotels
- Ordering lunches on a weekly basis
- Ordering of stationery and perishables
- Stocking up classrooms with teas, coffees etc
- Updating details
- Dealing with queries
- Advising maintenance of any issues
- Ad hoc duties as and when needed
Experience & Skills Required
The successful candidate will demonstrate the following:
- Previous event co-ordination, co-ordination of onsite delivery of training, receptionist or other client welcoming functions.
- Good IT and computer skills for data entry and internal and external communication.
- Experience of dealing with visitors, clients and suppliers.
- Good telephone and interpersonal skills.
- Experienced in all round office administration
- Be a strong team player but with the ability to work on your own initiative.
What's on Offer
The company is a family run feel business and you will be joining a friendly, professional, driven company that prides itself on being the best training provider in our industry. A competitive basic salary with excellent benefits are on offer.
Diversity & Inclusion
Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.