Service Desk Analyst - (Service Desk, Office 365, Active Directory, Hardware Support, AD, Windows, o365, Exchange, AzureAD, Ticketing) - Permanent - West Drayton
Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing, very prestigious business based in West Drayton.
This is a 5 day per week onsite role.
Location: West Drayton
Salary: £25,000 per annum D.O.E
Skills/Requirements for the Service Desk Analyst:
- Previous experience working on a Service Desk is vital
- Extensive Active Directory
- Strong o365 experience
- Previous experience of working with ticketing systems, any vendor product
- Experience of working with remote monitoring tools
- Strong troubleshooting/fault finding experience
- Any Exchange experience is highly desirable
- AzureAD experience is highly desirable
Start date is ASAP for the Service Desk Analyst
The Service Desk Analyst will be responsible for:
- Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
- Being the first point of contact on the Service Desk.
- New Starters and Leavers administration from the technical perspective
- Working to and within already agreed SLA's and KPI's
- Providing Application Support when needed
- Providing high levels of 1st and 2nd line call fix where possible
- Reporting faults and maintaining logs on desktop and laptop numbers within the business
Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst
Service Desk Analyst - (Service Desk, Office 365, Active Directory, Hardware Support, AD, Windows, o365, Exchange, AzureAD, Ticketing) - Permanent - West Drayton