Our IT team is seeking a highly motivated and experienced IT professional to provide 1st and 2nd line support to the firm's staff.
You will be required to provide a variety of technical support including; PC fault diagnostics, user account administration, IT hardware and dealing with change requests.
Client Details
Leading law firm based in the UK.
Description
- Serve as the first point of contact for all IT-related issues and requests, providing efficient and timely resolution to ensure minimal impact on business operations.
- Efficiently log, prioritise, and monitor all incidents and service requests using our ITSM toolset.
- Communicate with end-users in a professional and friendly manner, providing clear and concise instructions and guidance.
- Act as a subject matter expert on all IT systems, applications, and processes and provide guidance and support to end-users.
- Troubleshoot and resolve hardware, software, and network issues in a timely and effective manner.
- Diagnose and resolve hardware and software issues for desktops, laptops, virtual desktops, mobile devices, and printers.
- Escalate complex or unresolved issues to the 3rd line support team members for further investigation and resolution.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Facilitate the onboarding and offboarding processes for new employees and departing staff.
- Proactively monitor and identify potential IT issues, taking steps to mitigate them before they impact end-users.
- Maintain accurate records of all IT service requests and incidents, ensuring timely resolution and follow-up.
- Maintain and update the asset inventory for new and retired hardware and assets.
Profile
- Experience with Windows OS
- Good understanding of PC hardware
- Experience with MS Office
- Good end-user support skills & customer service
- Knowledge of established legal IT applications, such as iManage, Bighand or Practice Management systems
- Knowledge of Azure and Microsoft 365
- Legal sector experience necessary
Job Offer
- Hybrid working
- Competitive salary
- Fantastic Benefits on offer!