To support both the Customer Service team and UK Fleet Contracts. This will involve supporting BDMs as they aim to win new contracts and developing relationships with customers across the board.
Client Details
Our client is an industry leader in the industrial / manufacturing sector seeking an experienced Customer Service Executive to join their busy team.
Description
The Key Responsibilities:
- Provide exceptional customer service, dealing professionally, empathetically, and efficiently with incoming UK orders, queries and complaints.
- Be the first point of contact for a discreet group of customers.
- Understand and support new business initiatives as the UK develops to win and retain new business
- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries.
- Communicate and co-ordinate with the customer, 3rd parties and internal departments (Sales, Operations, Customer Services, Engineering) in order to deliver fleet contracts successfully.
- Maintain core system and other systems to ensure records are in order and are kept up to date
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
- Processing of customer returns.
- Support the field sales teams in providing quotes and documentation as required.
- Handling of customer pricing, stock and product technical or application queries.
- Proactively solve problems that may arise and carefully manage customer expectations throughout
- After contract roll-out, support sales by maintaining ongoing relationships with customers to enable future up-/cross-sell business
Profile
The successful candidate:
- 3+ years proven customer services experience.
- Professional Customer Services training
- Use and development of customer services systems.
- Strong verbal and written communication skills for effective interactions
- Strong organisational and multitasking abilities to manage multiple priorities effectively.
- Proactive, enthusiastic, and driven.
- Flexibility to work beyond normal business hours when required.
Job Offer
To work for a supportive business that offer personal growth and progression. This company also offer many benefits that can be discussed