Freight Account Manager / Freight Forwarder - UK and Global Distribution - Bury
Salary C: up to £30K Base Plus Benefits
Our client is a major player in the UK and International Distribution Market with a large number of branches across the UK.
Job Role:
As a Freight Account Manager you will be the first point of contact for a portfolio of customers within the air and sea freight market. You will work to grow import and export activity, coordinate multiple stakeholders and develop existing relationships.
Key Responsibilities
- Act as the first point of contact for new and existing customers, providing high level customer service and operational solutions.
- Find and liaise new hauliers to maximise maximum profit share on work and build relationships with suppliers.
- Use various freight exchanges and freight platforms that we have access to.
- Quoting, booking, coordinating, managing & monitoring multi-modal Freight movements from departure to arrival ensuring timely and cost-effective delivery
- Ensure all necessary documentation is supplied.
- Handling customs clearances accurately and in a timely manner.
- Establish productive, professional relationships with key personnel both internally and externally to ensure on time delivery to customers.
- Ensure complaints or issues are resolved or escalated in a timely manner
- Invoice in a timely and precise manner, including processing invoices and immediate payments.
- Achieve customer objectives defined by company management.
- Establish productive, professional relationships with key personnel both internally and externally.
- Maintain and develop the computerised CRM system.
- Work within an existing supplier base.
- Completion of any weekly/monthly KPI reports.
- Respond and follow up any business enquiries via telephone, email, and personal visits when deemed necessary.
Skills and Requirements
- Demonstrable experience within the freight forwarding industry
- Excellent customer service and communication skills.
- Strong negotiation and communication skills.
- Ability to build and maintain strong customer relationships.
- Detail driven and adherence to deadlines.
- Ability to work on own initiative, self-motivated and tenacious.
- Familiarity with CRM software *desirable.
- Excellent team-worker with drive and enthusiasm.
- Computer literate with knowledge of all Microsoft Office applications.
- Familiarity with Boxtop *desirable.
- Willingness to drive nationwide.
- Full UK driving licence.
- and can handle difficult situations
Apply Vicky