Customer Service Administrator
- Location: NN9, Northamptonshire
- Job Type: Full-time Hybrid
- Salary: £24,000 plus monthly bonus
We are looking for a Customer Service Administrator to join our dynamic team. This role offers an exciting opportunity to provide essential administrative support to our website customers and training providers, ensuring a smooth and efficient service within our expanding online business.
Day to Day of the role:
- Assist the Head of Administration with daily tasks.
- Handle incoming calls and respond to web enquiries from users and training providers.
- Process booking administration and send out joining instructions to clients.
- Post certificates and provide support for re-scheduling and cancellations.
- Update details on the website and perform data entry and other administrative tasks.
- Engage in credit control activities.
- Perform additional duties as required, contributing to the team's success.
Required Skills & Qualifications:
- Experience in customer service and general administration is preferred, but not essential as full training will be provided.
- Effective communication skills, both verbal and written.
- Strong organisational skills and the ability to work well within a team.
- Ability to develop effective working relationships at all levels.
- Customer-centric approach with excellent customer service and people skills.
- Self-motivated with the ability to work independently and follow instructions.
- Strong time management skills with the ability to organise, plan, and prioritise tasks.
- Responsive to a fast-changing environment.
- Excellent literacy and numeracy skills.
- Competent in using IT systems and software.
Benefits:
- 25 days holiday per annum plus bank holidays, with a requirement to save 3-4 days for Christmas shutdown.
- Company Sick Pay scheme, subject to eligibility.
- Health Cash Plan and Employee Assistance Programme after probation.
- Life Assurance after probation.
- Workplace pension scheme.
- Eye Care Scheme with vouchers for free eye tests.
Working hours are Monday to Thursday from 08:30 to 17:30 and Friday from 08:00 to 17:00, with a flexible approach to accommodate business needs.
To apply for the Customer Service Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.