Customer Service Coordinator
Slough - Hybrid/Remote (2-3 days in office)
Competitive Salary + Benefits
Are you a customer services professional with great communication and administrative skills? Do you thrive in a busy and fast-paced environment?
Then this role could be great for you! We're QA - a UK leading training organisation providing high quality courses to our learners and apprentices. Join us on a journey to empower people through learning about all things tech!
What will I be doing?
In our QA Learning division and part of our regional customer services team, you will be part of a team of 11 Customer Services Coordinator's performing the following duties day to day:
- Answering inbound calls from Learners, Apprentices and any other customers calling into QA
- Working with internal and external stakeholders to deliver our services/programmes
- Delivering high levels of customer service to assist the wider team
- Performing administrative tasks and data entry where needed
- Completing tasks following company policies, procedures or methods to agreed timescales
What will I be measured on?
You will have team and individual objectives to complete in-line with agreed KPIs and SLAs relating to response time and other metrics ensuring positive impact on our customer base
What is required of me for the role?
- Experience in a customer service role within an office environment
- Experience of data entry, administration (Excel, MS Office and other IT systems etc)
- GCSE qualifications or equivalent (4-9 or A-C grade in English, Maths and Science)
- Ability to travel to our Slough office 2-3 days per week
- Holds full right to work in the UK and is able to underground relevant background checks
A bit about QA
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.
Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you're looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form