Our client is a substantial and growing operator in the UK hospitality sector, operating over 230 sites in England and Wales across three distinct but complementary brands.
They are currently looking for a People Advisor to work alongside their Operations team to consistently support any and all ER issues. You will be responsible for ensuring that the correct processes are followed as well as reviewing and continuously improving the company's approach to employee relations as well as proactively working to mitigate future issues. You will operate in an advisory role, building strong relationships with the field team by taking a coaching approach to help to upskill while you advise. You will maintain the balance between upholding employment law and processes, whilst remaining commercially focused by fully understanding the culture of the business.
Duties
- Provide accurate, high quality ER advice and follow up support.
- Build strong, trusted relationships with the Operations team to encourage their appetite to seek support and advice on employee relations matters.
- Communicate remote ER advice on issues in a clear and concise format, which is easy for the recipient to follow and take learnings from.
- Manage, prioritise and report on ER case load - taking ownership to support the Operations team to see through support from start to finish.
- Support learning and development of Operations team through remote coaching and advice.
- Support learning and development with the delivery of in person training to our Operations and HOD population.
- Support ADHOC in person case management where needed.
- Regular site visits to maintain a good understanding of our culture and business needs.
- Managing starter and leaver feedback and insights including follow up investigation where required.
- Managing email traffic in and out of The Voice, while maintaining strong confidentiality and discretion standards
- Maintaining, updating and creating letter templates, policies and guidance documents on Mapal
- EAP support and Occupational Health referrals via our providers
- Support with the upholding of high data management standards on Fourth, including supporting with contract updates following a role change and personal information changes.
- Working closely with payroll, recruitment and learning and development teams
Requirements
- 3+ years experience in a multi-site business in a retail or hospitality industry.
- Broad knowledge of HR and employment law.
- CIPD qualification
- Working knowledge in HR systems, including Fourth and Mapal.
- Previous experience of HR admin and process improvement.
- Positive, proactive and logical approach to work and problem solving.
- Excellent attention to detail.
- Experience of delivering ER processes and activities - preferably in a hospitality environment.
- Flexibility to undertake field activities (e.g. site visits) for exceptional cases as required.
Package
- Fun office in the centre of Bristol
- A culture that appreciates ideas and celebrates individuality
- Founder-led business - we might have 230 sites, but we still maintain an entrepreneurial spirit through everything we do
- 50% off food at all sites
- 10% bonus
- Pension contribution
- 24/7 mental health support