Supply Chain Planning
Location: London
Length: Asap – 28th December 2024
Rate: £32.69 p/h PAYE (Approx. £67.9K Per Annum)
Hours: 9am – 6pm
This client is a top 5 tech giant and one of the world's most popular search engines.
This is a hybrid role, so you will split your time between home office and the clients offices in central London. On-site you will be able to access their amazing facilities and quirky working spaces, as well as free breakfast/ lunch/ dinner, on-site gyms, outdoor spaces and roof gardens, wellness rooms and sleep pods.
Job Description:
- Deliver full pieces of a process efficiency or delivery program (e.g., process re-engineering or implementation, automation solutions, supplier or location consolidation, deprecating service lines) or service, that are integrated into overarching program, with minimal assistance.
- Help identify operational efficiencies (e.g., manage utilization, eliminate non-productive activities, cross-site synergies, cross-operations synergies, reduce sub-scale operations via service consolidation, automation, deprecation) for supported program.
- Help team to answer questions within SLA, resolve query exceptions and escalations, address and determine highest volume ticket types and streamline/eliminate accordingly, with limited guidance.
- Plan and execute prioritized program work including selecting appropriate method to most effectively achieve program objectives.
- Manage projects to budget, timeline, and resourcing needs to ensure team meets goals.
- Identify and recommend creative ways to improve on solutions to defined problems via selection of better methods or tools.
- Address commonly escalated issues or triage when required.
- Help team respond to problems with known solutions.
- Work within one or more teams to communicate knowledge related to supported workflow or operations.
- Build network with relevant stakeholders (internal or service provider teams) and contribute to cross-team collaboration.
- Guide team in supporting users and partners by providing explanations of policies and processes and helping to resolve some issues and escalations.
- Make key contributions to design, launch, and standardization of operational processes.
- Coordinate timelines, goals, and objectives for assigned component(s) of an operations program.
- Demonstrate working knowledge of supported operations or work streams, and an understanding of related areas of the organization, including understanding upstream or downstream functions.
Responsibilities:
- Information management
- Operational analysis
- Operational governance
- Process improvement and workflow management
- Queue and SLA management
- Relationship management
- Scaled ops project management
- Scaled ops stakeholder management
- Share best practices and feedback
- Solution implementation and deployment
- Supplier/internal management
- User experience management
SKILLS/EXPERIENCE/EDUCATION:
- Automation tools and processes
- Business operations knowledge
- Client and domain knowledge
- Client/partner management
- Consultative skills
- Data analysis & synthesis
- Domain-specific knowledge and skills
- Identifying automation opportunities
- Industry knowledge
- Operational SLA knowledge
- Process design and improvement
- Queue and ticket management
- Stakeholder relationship management