Our Client, a leading provider of HR and Employment Law services, are an experience Litigation Manager to lead their team based in their Dublin office. The successful candidate will be responsible for the management and supervision of the Litigation Consultants, Executives, and Coordinators based in Ireland. The role is to provide clear leadership and co-ordination for the Litigation Team. This role requires a person with a commercial mind that can work with other stakeholders across the business to drive the Litigation function and increase client engagement.
The role is primarily office based however there will be a requirement to visit clients and attend the Workplace Relations Commission (WRC) and Labour Court on an ongoing basis.
Responsibilities:
- To grow and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers
- Review and analyse team performance against key performance indicators taking corrective measures as necessary to achieve stated business goals
- Be the initial point of enquiry for the Litigation Team and provide technical guidance in relation to all matters pertaining to the WRC and Labour Court and assistance in respect of client related issues or queries
- Conduct regular meetings with the Litigation Team to ensure that every case is being managed effectively
- Recruit new members of the Litigation Team, arranging appropriate induction training and undertaking probationary reviews and one to ones, where required
- Carry out observation visits of Litigation Consultants and Call Quality Assessments of the team on a regular basis thereby encouraging the development of the team and service
- Recognise gaps in knowledge within the team, arranging training as necessary with the to ensure training needs are met
- Investigate & resolve client complaints
- Support with special projects and client visits, if required
- Ensure Litigation submissions are kept up to date and commercially focused
- Ensure knowledge of Employment Law and HR best practice is continually updated
- Maintain professional and technical knowledge by attending workshops, training days and reviewing professional publications or case law where necessary
Person Specification:
- Have a thorough knowledge of Employment Law Legislation
- Experience representing in Workplace Relations Commission (WRC) and Labour Court
- Experience of reviewing and processing tribunal claims
- Strong organisational and administrative skills
- Self-motivated and able to work on own initiative
- Have an approachable and diplomatic manner
- Demonstrate commerciality
- Able to influence and motivate others
- Able to work as part of an extended team
- Have a full driving license.
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INDIRE